Policies
Shipping and returns
We keep our policies clear and transparent. Please review the details below.
Shipping
- Standard delivery: 3-5 business days.
- Complimentary shipping over $120.
- Expedited delivery can be arranged via concierge where available.
- Tracking is provided for every shipment.
Returns
- Returns accepted within 14 days of delivery.
- Items must be unused and in original packaging.
- Contact support before sending items back.
Support
For help, reply to your confirmation email or contact our concierge team.
Quality assurance
Inspected with care
Each piece ships with an inspection record and care notes.
Specialist inspection
Every item is inspected for materials, finish, and condition.
Condition transparency
We document condition notes and care details for your order.
Final quality check
Final inspection covers stitching, hardware, and packaging.
Returns
Clear return guidance
We keep the process clear so you know what to expect at every step.
- 1
Submit request
Request a return within 14 days using your order number and email.
- 2
Schedule pickup
We confirm a pickup window and carrier details.
- 3
Inspection
Items are reviewed for condition and order details.
- 4
Refund or exchange
Once approved, refunds or exchanges are processed within 5-7 business days.